Inbound Call Center Services
An Inbound Call Center is the place all the approaching telephones are gotten and reacted to. These telephones can be by clients who need to enquire about and after that put in a request of an item/benefit. Alternately they can be by clients who need the solution for the issue in the item/benefit which they have purchased from you. Each call is similar to some person thumping your entryway. On the off chance that you don't answer all the approaching calls, you are closing your way to a universe of chances.
Ilex Business Solution gives a devoted Inbound Call Center answer for a guarantee that regardless of what the call volume, no call is missed. Furthermore, every last call is an important and beneficial discussion.
A. Answering Service
An exploration says more than 70% individuals hang up when they figure its a machine at the flip side, and not a human replying. Presently compute the sum and exertion you spent on promotion to get the individual to make this call. Every squandered call is squandered income! C2C offers you a devoted Answering Service which guarantees that each guest feels esteemed. Our best administration is recognized from the rest as: We give 24x7 administrations, or for particular top hours, or amid off-work hours when your staff about-faces home. Our Call Center Agents are respectable and refined, furnished with the best dialect aptitudes and capable in the nonpartisan worldwide accentor can pick the quantity of Agents, contingent on your call volume
B .Customer Care Service
Association with client, in the same way as every other relationship, relies on upon whether you help them in times of need. In the event that you can't give aid at whatever point the client is battling with your item, then surely the client will pick an alternate organization next time. C2C ensures complete client maintenance furthermore finish consumer loyalty through devoted Customer Support. Our best administration is recognized from the rest as: We give 24x7 Customer bolster administrations, round the clock. We are capable in operations of programming, for example, Customer Relationship Management (CRM) and others, and can impart convenient reports (every day/week by week/month to month) with you.Our Customer Care Agents are prepared to assuage furious clients and guarantee ideal fulfillment of all clients. The Agents talk in unbiased worldwide stress
C .Technical Help Desk Service
Indeed the individuals who are commonly tech-sagacious frequently oblige aid with another item or for investigating. We, at C2Coffer you a committed specialized group which guarantees that there is first call determination of each specialized glitch. Our best administration is recognized from the rest as:
We give 24x7 Technical bolster administrations, round the clock. Our Agents are initially prepared to furnish clients with answers. They improve guidelines for investigating of the mechanical items
D .Inbound Sales
For Inbound Sales to happen, one requires driven Agents who can depict your item alluringly to the client and offer, as well as upsell and cross-offer. C2C offers you a committed Inbound Sales group which guarantees that each call is changed over into a deal. Our best administration is recognized from the rest as: We can give 24x7 Inbound Sales Service We have a prize and distinguishment program for the Agent producing most extreme deals. This keeps them energized toward oneself and determined to accomplish higher targets. Our Agents are prepared in charismatic skill aptitudes and strategies of upselling and cross-offering
E . Request Taking
Request making is the penultimate stride before the arrangement concludes. Unprofessionalism in place taking can prompt scratch-offs of the arrangements straight away. C2C offers you a devoted Order-taking group which guarantees that each request is well taken, its status is kept up and the clients are constantly consoled about their request. Our administration is the best and recognized from the rest as:
We can give 24x7 Order-taking Service from Catalogs or Direct Response from TV or Radio information commercials We keep up the request and the request status, and these reports are constantly available to you. Clients are educated about their conveyance status accessible as needs be.